Blue Pheasant's products are handmade with care by artisans using natural materials. They are not mass produced. This is why you love them! But this is also why variation between products should be expected, and is not considered a defect.
At times, the actual items may vary in color from what is shown in the catalog and online. You might also notice small variations in size, or a product detail that reveals the human hands that shaped it—a fingerprint or uneven edge for instance. A lid might not fit exactly onto the dish it comes with; a hand painted piece may have a small smudge or drip. It is this irregularity, or character as we like to call it, that makes Blue Pheasant what it is—a special brand whose collections are distinctly handmade, full of charm and originality you’ll never find in machine-made products.
That said, there are a couple of things we do not abide by: if you see a chip in the front of a piece or on its eating surface, or if these areas are improperly unglazed, we will gladly replace it with another one-of-a-kind piece that has the good kind of character. If you have any questions, please give us a call so we can chat before you place an order.
Safety is one of Blue Pheasant's utmost concerns, and we wholeheartedly back not only the quality of our products, but also their safe use for all of your dining and entertaining needs. To learn more about laboratory testing, items in the line not meant for food use and California Proposition 65 Compliance, please contact us directly.